Terms of Service

1. Acceptance of Terms

By accessing our website, submitting a service application, or using our customer portal, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services. These Terms apply to all visitors, applicants, and customers of Zenglobal Network and Data Solution ("Zenglobal," "we," "our," or "us").

2. Description of Services

Zenglobal provides fiber-to-the-home (FTTH) and fiber-to-the-business internet subscription services in Davao City, Philippines. Our services include residential plans (e.g., ZenLite 50, ZenStream 250, ZenMax 500), business plans, and enterprise connectivity solutions such as Metro Ethernet and Domestic Leased Lines. Services are subject to coverage availability in your barangay and technical feasibility assessment.

3. Service Application and Account Creation

• You must provide accurate, complete, and truthful information when submitting a service application or creating a customer portal account.
• You must verify your email address and Philippine mobile number via OTP (one-time password) as part of the application process.
• Submission of an application does not guarantee service activation. Zenglobal reserves the right to approve or decline applications at its sole discretion based on technical feasibility, coverage availability, and other factors.
• You are responsible for maintaining the confidentiality of your portal account credentials (email and password). Notify us immediately if you suspect unauthorized access to your account.

4. Billing and Payment

• Subscriptions are billed on a monthly basis. Your monthly due date is determined by your service activation date.
• Invoices are automatically generated 15 days before your due date and sent to your registered email address.
• Payment must be made by the due date specified on your invoice to avoid service interruption.
• Accepted payment methods include bank transfers. You must upload a clear photo of your payment receipt and provide the bank name and transaction reference number through the customer portal.
• Payments are subject to review and confirmation by our billing team within 1–3 business days. The invoice status will be updated accordingly.
• Overdue invoices may result in account suspension. Reconnection fees may apply.
• All prices are in Philippine Peso (PHP) and inclusive of applicable taxes unless otherwise stated.

5. Service Installation

• Our technical team will contact you within 1–2 business days after your application is approved to schedule a site survey and installation.
• You must provide safe and reasonable access to your premises for installation and any subsequent maintenance or repair work.
• Equipment provided by Zenglobal (modem, cables, etc.) remains the property of Zenglobal and must be returned upon service termination in good working condition.
• Tampering with, modifying, or damaging Zenglobal-owned equipment is strictly prohibited and may result in charges for repair or replacement.

6. Acceptable Use Policy

You agree not to use Zenglobal internet services to:

• Engage in any illegal activity under Philippine law.
• Transmit, distribute, or store material that infringes on intellectual property rights.
• Conduct unauthorized network scanning, hacking, or intrusion attempts.
• Send unsolicited bulk email (spam) or engage in phishing activities.
• Intentionally disrupt or degrade the network for other users.
• Resell or redistribute internet bandwidth to third parties without explicit written permission from Zenglobal.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your service.

7. Service Availability and Interruptions

While Zenglobal endeavors to provide continuous, reliable internet service, we do not guarantee uninterrupted or error-free service. Service may be temporarily interrupted due to scheduled maintenance, equipment failure, natural disasters, force majeure events, or circumstances beyond our control. We will make reasonable efforts to notify subscribers in advance of scheduled maintenance that may affect their service.

8. Account Suspension and Termination

• Zenglobal may suspend your service for non-payment of invoices, violation of these Terms, or misuse of our network.
• You may request termination of your service by contacting us. A notice period may be required as specified in your service contract.
• Upon termination, all outstanding balances must be settled and Zenglobal-owned equipment must be returned.

9. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, Zenglobal shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our services, including but not limited to loss of data, loss of income, or business interruption. Our total liability for any claim shall not exceed the monthly service fee paid by you in the month the claim arose.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your personal data as described therein.

11. Modifications to Terms

Zenglobal reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any modifications constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the appropriate courts in Makati City, Philippines. We encourage you to contact us first to resolve any concerns amicably before pursuing legal action.

13. Contact Us

For questions, concerns, or complaints regarding these Terms, please contact us: