Privacy Policy

1. Introduction

Zenglobal Network and Data Solution ("Zenglobal," "we," "our," or "us"), located at 6795 Ayala Avenue/V.A. Rufino Street, Level 40, PBCom Tower, Makati, 1226, Philippines, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, apply for our internet services, or use our customer portal.

2. Information We Collect

We collect the following categories of personal information:

• Identity Information: First name, last name.
• Contact Information: Email address, mobile phone number, and installation address (barangay, street/house detail, Davao City).
• Account Information: Account number, PPPoE username and password, account status, and plan details.
• Technical Information: Modem model, modem serial number, VLAN assignments, NAP box assignment, port assignment, and installation GPS coordinates (latitude/longitude).
• Billing Information: Monthly plan price, invoices, payment dates, bank name used for transfers, and transaction reference numbers.
• Payment Receipts: Uploaded images of payment receipts.
• Application Data: Waitlist information, selected service plan, and application status.
• Usage Data: Log data and usage patterns collected automatically when you access our website or portal.

3. How We Collect Your Information

• Directly from you: When you fill out our coverage waitlist form, service application form, or create a customer portal account.
• OTP Verification: We verify your email address and Philippine mobile number via one-time passwords (OTP) during the application process to confirm ownership.
• Automatically: Through cookies and similar technologies when you browse our website.
• From third parties: SMS OTP services (M360) to validate mobile numbers.

4. How We Use Your Information

We use your personal information to:

• Process your service application and schedule installation.
• Provision and manage your internet subscription account.
• Generate and send monthly invoices via email.
• Process and verify your payments.
• Send service-related communications including OTP codes, confirmations, billing notices, and support updates via SMS and email.
• Maintain technical records for network provisioning and troubleshooting (PPPoE, VLAN, modem details).
• Respond to inquiries, applications, and support requests.
• Comply with applicable laws and regulations in the Philippines.
• Improve our website and services.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, we process your personal data based on: (a) your consent given at the time of application; (b) the performance of a contract for the provision of internet services; (c) compliance with our legal obligations; and (d) our legitimate interests in operating and improving our services.

6. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors who assist in delivering our services (e.g., SMS gateway provider M360 for OTP verification, email delivery services). These providers are bound by confidentiality obligations.
• Government authorities: When required by law, court order, or lawful government request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

7. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with our services. Billing and payment records are retained for a minimum of five (5) years to comply with Philippine tax and accounting requirements. After account termination, we may retain anonymized data for analytical purposes.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include access controls, encrypted data transmission, and role-based permissions within our systems. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal retention obligations.
• Object: Object to the processing of your data in certain circumstances.
• Data Portability: Request your data in a structured, commonly used format.
• Withdraw Consent: Withdraw your consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at hello@zenglobalics.com.

10. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings; however, some features of our website may not function correctly as a result.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: